conflict management approaches

Rather than trying to find a middle ground solution, you would aim for a solution that actually satisfies everyone and ends up being a win-win situation. Trying to decide between two popular software options? This might also mean that you ignore the emotions involved in the conflict by considering them to be distracting. But task … 3. Learning about conflict management and ways to handle upset customers is especially vital to an employee working in customer success. Easily save this report to your computer or print it using the link below. If you are an FP, you will actively listen to all points of view in the conflict and give others an equal chance to explain their opinions. Now that you're familiar with the different ways to approach conflict, let's see how these styles can be used in day-to-day conflicts. Different people approach conflict differently, which means there is no one way to address workplace conflict. 2. It’s easy to pin the blame on one person or a small group of people, but often, the reasons for conflict go way deeper. 5. Sometimes, it’s only when conflict arises that hidden problems are brought to the fore. Robbins16 identifies three sources of organizational conflict and indicates that an understanding of the source of a conflict improves the probability of effective conflict management. Conflict resolution involves the reduction, elimination, or termination of all forms and types of conflict. Easily save this report to your computer or print it at any time. Thank you for signing up. Even though you may need to break company policy, rule-bending for one customer can end up saving your business with other customers who may be standing by. The accommodating style is one of the most passive conflict resolution methods. We’ve done the expert research, so you don’t have to. This article outlines five different approaches to conflict management and the situations they are most appropriate for. Consider these things before you decide. Damian Killen and Danica Murphy wrote Introduction to Type® and Conflict, a book that uncovers the conflict management styles associated with each of the 16 personality types in the Myers-Briggs Type Indicator® (MBTI®) assessment. Learn how using our software-specific feature walk-throughs and how tos. This guide will help you find some of the best construction software platforms out there, and provide everything you need to know about which solutions are best suited for your business. Free and premium plans, Sales CRM software. An understanding of the different conflict management strategies and considerations, combined with a workforce analytics system that keeps track of essential workforce metrics, will allow leaders to make informed, data-driven decisions that will ultimately help them create a workplace where everyone can grow and thrive. While this mindset sounds great for running a business, it can create serious conflicts in other environments. As such, the most appropriate conflict management technique will, for the most part, depend on the situation and the parties involved. An employee can approach the organization to allow the wearing of casuals on Fridays. You act in a very assertive way to achieve your goals, … That's when you must decide how you want to approach the conflict. The cons are that it requires more time and energy to get the commitment of all parties, it may not be practical to please everyone, and it only works if all parties agree to mutual trust and creative brainstorming. Conflict management is the implementation of processes and strategies that aim to decrease the negative impact of conflict. When managed effectively, conflict can lead to satisfaction with goals attained, more creative "solutions," and enhanced commit ment to relationships. Unfortunately, that's not the case. Their theory states that the last two letters of someone's Type® are the strongest indicators of their conflict management strategy. One primary reason for conflicts is that roles and responsibilities are not clearly laid out. Competing is on the top left-hand side because it takes a highly assertive and completely uncooperative stance to resolving conflicts. Conflict Management is very important because it is always wise to prevent a fight at the first place rather than facing its negative consequencies. All rights reserved. Conflict management, therefore, is an essential competency for each person. FJs might also take on an Avoiding conflict management style. So will an incompetent team member who slows everyone down. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, 'd26d4627-d14f-45d7-8087-fc9073069301', {}); Originally published Mar 19, 2019 4:41:00 PM, updated August 31 2020, 5 Conflict Management Styles for Every Personality Type, Myers-Briggs Type Indicator® (MBTI®) assessment, How to Deal With a Difficult (or Angry) Customer: 16 Tips, The 8 Types of Customer Complaints You'll Get & How to Resolve Them, 7 Tips for Managing Conflict Within Remote Support Teams. Since the conflict started in the workplace, a little separation from the setting can often calm the nerves and get conversation flowing. With the avoidance style, you’re not giving into the conflict at all and are, in fact, actively … Or, maybe, a wrong decision is made and executed because you didn't bring in a conflicting perspective. Weebly continues to attract and keep loyal users thanks to its user-friendly design and constant upgrades. The basis of conflict may vary but, it is always a part of society. Both or one is ready to give the other party/side what is needed. Image: Let us approach conflict management with the idea that conflicts can be good for the team. Some unique characteristics of the different conflict management styles involve avoidance, assertiveness, negotiation and more. But often, when you dig deep enough, you’ll find that conflict is not because of one specific person or group of people but because of work style differences or certain organizational policies. A compromising style attempts to find a solution that will at least partially please all parties. FJs will likely approach an Accommodating conflict management style. AccountEdge Pro has all the accounting features a growing business needs, combining the reliability of a desktop application with the flexibility of a mobile app for those needing on-the-go access. Accommodation. Since you like to keep the peace and sometimes end conflicts prematurely, you might take on an Avoiding style. They provide a more holistic view of the situation. The pros of this are that you come with a win-win solution, bring in mutual respect and trust, split responsibility equally, and gain a reputation as a good negotiator. Written by Swetha Amaresan Looking for a different set of features or lower price point? Based on these questions, you can determine which of the following conflict management styles you want to assume for the situation at hand. This article outlines five different approaches to conflict management and the situations they are most appropriate for. To get to the bottom of things, it’s important that you not only ask the right questions but that you ask them of the right people. Whenever a customer claims your product or feature is broken and you know that it isn't, the best conflict management approach is to avoid. Creating an ideal workspace isn’t just the manager or the HR department’s responsibility. Collaboration involves an attempt to work with the other person to find a win-win solution to the problem at hand - the one that most satisfies the concerns of both parties. The cons are that you may ruin relationships with your opponents, miss the strengths in their argument, and be exhausted post-conflict. Looking for the best tips, tricks, and guides to help you accelerate your business? This is a conflict where the best course of action is to compete with the customer. You would keep pushing your viewpoint at others or keep rejecting their ideas until you get your way. This puts employees in a tricky situation where they need to fulfill both the customer's needs as well as the company's. Different people respond to conflict differently. Have you ever ordered a late-night pizza only to be disappointed that the toppings were wrong? Avoid. People will naturally take a defensive stance when in conflict with a colleague. The goal is to get them talking as you lead the conversation. We may receive compensation from some partners and advertisers whose products appear here. TPs will likely approach a Collaborating conflict management style. Strategic human resource management aligns human resource processes with organizational goals. Free and premium plans, Content management system software. Before diving in, ensure that you have the time in your schedule to dedicate yourself to the conflict. Which approach to conflict resolution is best? Why? For real change to take effect in any organization, there has to be at least one person to advocate for change in every department. There may be two approaches for managing the or­ganizational conflict- (1) Preventive measures and (2) Cura­tive measures. See how your choices perform when evaluated side-by-side. People with the avoidance style. Any individual can have one of four combinations of these letters. However, you can get frustrated by those who try to come to a rapid solution and avoid logically analyzing what you consider to be negative alternatives. 1. Regardless, give yourself a clear overview of all the positive and negative consequences beforehand. Robbins16 identifies three sources of organizational conflict and indicates that an understanding of the source of a conflict improves the probability of effective conflict management. This style could be appropriate to use when you care less about the issue than the others, want to keep the peace, feel as though you are in the wrong, or feel like you have no choice but to agree to the other point-of-view. The aim for professionals in the workplace should not be to avoid conflict, but to resolve it in an effective manner. You should be prepared for whatever consequences may entail either entering or not partaking in the conflict. In the preven… This style could be appropriate to use when it's more important to reach a solution than for the solution to be great, a deadline is rapidly approaching, you're at an impasse, or you need a temporary solution for the moment. The five approaches are: Avoidance (low assertive, low cooperation) – A person perceives that a conflict exists and withdraws from it, ignores it, or avoids the other party to the conflict. A content management system (CMS) software allows you to publish content, create a user-friendly web experience, and manage your audience lifecycle. Conflict Management Strategies There is a menu of strategies we can choose from when in conflict situations: Forcing - using formal authority or other power that you possess to satisfy your concerns without regard to the concerns of the party that you are in conflict with. This style could be appropriate when you have to stand up for your rights or morals, need to make a quick decision and force others to get on board, need to end a long-term conflict, or have to prevent a terrible, opposing decision from being made. Competing – This is the “win-lose” approach. Compensation may impact where products are placed on our site, but editorial opinions, scores, and reviews are independent from, and never influenced by, any advertiser or partner. What are the different approaches to conflict resolution? Both sides are gaining resources that help them achieve their goals without having to sacrifice anything in return. Excerpt from Thesis : e. Lindle 1996). Our commitment to you is complete honesty: we will never allow advertisers to influence our opinion of products that appear on this site. As long as you are made aware of the potential risks, you can decide whether or not to prolong the conflict. The cons are that withdrawing from the conflict could be interpreted as your agreement with the opposing side and could actually ruin an important relationship that needs to talk out conflicts. Every conflict is different, and there isn't a one-size-fits-all approach to solving each one. One of the individuals gives in so that the other person can get what they want. One example of this can be seen in the food-service industry. Conflict is defined as disagreement between individuals. This style could be appropriate to use when it's more important to reach a s… The Thomas-Kilmann conflict management model classifies five different conflict resolution styles or modes based on two dimensions: assertiveness, the degree to which a person attempts to satisfy their own concerns; and cooperativeness, the degree to which a person attempts to satisfy the other party’s concerns. Some of the conflict resolution techniques are as follows: 1. You can address this by making use of an organizational chart that documents or illustrates your company’s reporting hierarchy. The accommodation approach is generally used when one party is willing to forfeit their position. Thomas has classified conflict management styles into five style; avoiding, accommodating, competing, compromising and collaborating. The problem is that this strategy doesn’t really resolve the issue because there is a lack of contribution to the conversation. The same can be said of conflict management. This type of situation occurs regularly with technical support teams who deal with complex or intricate products. The goal is to win or beat the other party. 1. Five styles for conflict management, as identified by Thomas and Kilmann, are: competing, compromising, collaborating, avoiding, and accommodating. Collaborating or Problem Solving. @swethamaresan. But the company c… Find out what you need to look for in an applicant tracking system. We're committed to your privacy. A real-life example of collaboration is the HubSpot Ideas Forum. There was a problem connecting. The various approaches of conflict management suggest that management can take a variety of actions depending on the situations, parties to conflicts, issues to conflicts and the organisational resources available. Looking to grow your skills? "Conflict Management: A Communication Skills Approach." It's rare to have a specific conflict management style that is generalized to every situation. To be successful with this conflict management style, assess each situation separately. Englewood Cliffs, New Jersey: Prentice Hall, 1989, 201 pp. Take a look at these five examples that outline how these conflict resolution styles can be used in real-life situations. This style could be appropriate when multiple perspectives need to be addressed, there is an important relationship present between the parties, the final solution is too important for anyone to be displeased, or the beliefs of multiple stakeholders must be represented. This style could be appropriate to use when the conflict seems trivial, you don't have the time or need more time to think, you feel as though you have no chance of winning, or you're afraid of being met with resentment. Check out these alternative options for popular software solutions. Since you patiently listen to what others have to say on the issue and quickly push off negative options, you will probably prefer a Compromising style. After getting each party’s viewpoint, the next step is to get them to identify how … Rethinking Approaches to Chronic Crises in Africa: American and African Perspectives. Being able to choose and apply the best conflict resolution strategy effectively is made possible by developing better conflict resolution skills. With the avoidance style, you’re not giving into the conflict at all and are, in fact, actively … This article describes a variety of approaches to conflict management, categorizes them, and discusses the similarities of and contributions made by a few widely used models. If you are a TJ, you will handle conflict logically and attempt to reach a solution sooner rather than later. Attracting the best talent will help the business succeed, but how do you determine a competitive base salary? Conflict is a part of our lives, but many people lack fundamental conflict management and resolution skills. Perhaps, those will be personal, moral consequences for not standing up for your beliefs. Rather, humans judge each conflict and situation individually and decide the best way to handle it. However, you may overlook the emotional needs of others at times or prolong the conflict for too long. In addition, you can judge the importance of the conflict based on how close to home the issue sits. Rather than making employees work longer and deliver another pizza, the company compromises with the customer by offering a free pizza at another time. There was an error signing up. There are a few key variables that define conflict management situations and determine which conflict management strategies are likely to be effective. Recognize that all of us have biased fairness perceptions. The customer gets a refund, the other customers in line think this is great customer service, and the company doesn't lose any additional sales. Everyone handles conflict in their own way. In Project Management: A Systems Approach to Planning, Scheduling, and Controlling, five modes for conflict resolution are explained and the situations when they are best utilized are identified. In addition -- and more importantly -- ensure that you care enough about the conflict that it's worth the energy you will need to pour into it every day. Identifying the root cause is a vital first step to properly managing conflict. The focus in a cold conflict is on starting a constructive dialogue with both employees. For more information, check out our privacy policy. There is conflict that’s healthy, and then there’s the destructive type that causes business disruption and personal animosity among employees. Simply, you would continuously postpone or completely dodge the conflict whenever it comes up. What can teams do to prepare for conflicts? parties. What should a team do to create an integrative solution to a conflict? The cons are that it may end up in a lose-lose situation if everyone is only partially pleased, it doesn't quite build mutual trust, and it may require returning to the issue at a later date. This kind of conflict management requires that the parties involved accept the views of one another. In these cases, an accommodation approach is the best strategy because it produces a beneficial outcome for all parties involved. There are two theories of conflict management. If you've been furloughed, you've been temporarily asked to leave work. When managed effectively, conflict can lead to satisfaction with goals attained, more creative "solutions," and enhanced commit ment to relationships. Our comprehensive guides serve as an introduction to basic concepts that you can incorporate into your larger business strategy. Although you may have a proclivity towards a specific type of conflict resolutio… Get clear, concise answers to common business and software questions. Since you care so much about maintaining harmony and putting your relationships with others first, you will probably prefer an Accommodating style. Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. Free and premium plans, Customer service software. Support reps will ask customers if they tried following the recommended troubleshooting steps and customers, thinking the rep is being redundant, will say they have. You would neither pursue your beliefs nor those of the others involved. As a rule, this style is not very effective, but it is appropriate in certain scenarios: Maintaining the … A competing style takes a firm stance and refuses to see the perspectives of the other parties. Here are some ways to judge a conflict and choose an appropriate conflict management strategy: It may influence you to choose one strategy over another based on how much you value the person with whom you have a conflict or the issue over which you are conflicted. Get trustworthy advice to help your business grow. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. A conflict is a clash of interest. Company policy can often be a roadblock to customer success, and it can put employees in a difficult position when dealing with a frustrated customer. Customers like to be right and aren't easily swayed when your business tells them otherwise. An accommodating style forsakes your own needs or desires in exchange for those of others. Avoiding is situated at the bottom left of the diagram because it’s both unassertive and uncooperative. Every dollar makes a difference, and you can save more of them by taking ALL the tax deductions available to your business. If they find an idea they like, they can mark the post to let the community know that the feature is being considered. CRM software helps businesses manage, track, and improve all aspects of their customer relationships. Certain people, such as a bully or someone who takes undue credit or misrepresents roles, will likely cause problems in the workplace. Therefore, conflict management was synonymous with conflict avoidance. Theory of conflict management. ©2019-2020 The Motley Fool. This style usually takes place when you either simply give in or are persuaded to give in. If your product isn't broken, then there's no need to waste time arguing with the customer over whether or not they completed certain troubleshooting steps. Those who are prone to Feeling empathize with the interests of all parties, create solutions for growth, would rather change than make others change, and focus on accepting and appreciating others in the situation. TJs will likely approach a Competing conflict management style. Focus on specific issues without generalizing or escalating the situation. Since you devote so much time to your conflicts and enjoy brainstorming creative solutions, you might find yourself taking on a Collaborating style. There are many possible reasons why conflicts occur, including: In many organizations, employees are expected to sort out their differences and come to a professional agreement before team leaders, project managers, or department heads step in. Enter your email below to access our (no-strings-attached) free report, "The Ultimate SMB Guide to Building High-Performing Virtual Teams.". Summary of Conflict Management: A Communication Skills Approach By Deborah Borisoff and David Victor Summary written by Conflict Research Consortium Staff Citation: Deborah Borisoff and David Victor. "Conflict Management: A Communication Skills Approach" presents We examine how well software options perform in the areas that matter most, including features, pricing, and support. How to Use monday.com to Track Employee Training and Development, A Small Business Guide to Furloughing Employees, How to Set a Base Salary: A Small Business Guide, The Ultimate Guide to Building Virtual Teams, Illness or increased absenteeism for employees trying to avoid it, Significantly lower business productivity. Also, the conflict management design under the SBM structure does not work well under dictatorship; in fact when the principal becomes too domineering, the researches showed obvious instances of dissatisfaction amongst the staff and decreased incentive from the students to work and engage in the learning process. Please verify that the email is valid and try again. When conflicts arise, emotions and anxieties are heightened. For example, let's say a disgruntled customer walks into your store and begins insulting other customers, unprovoked. Also known as confronting the problem or problem solving. Conflict is a part of our everyday lives, and that makes it difficult to avoid. The cons are that people may take advantage of you if they know you easily give up your argument, you may lose self-confidence, and you may never have your points of view taken seriously in the future. Learn to conduct a conversation with another person that helps each of you to be heard and reach a mutually acceptable solution 2. In this guide, we’ll discuss what workplace conflict is, why it happens, and the common conflict management styles used in the workplace. 4. Premium plans, Connect your favorite apps to HubSpot. Now we’ve launched The Blueprint, where we’re applying that same rigor and critical thinking to the world of business and software. An avoiding style completely evades the conflict. A report published earlier this month by the D.C.-based think tank Center for a New American Security, written by three experts with extensive knowledge of the conflict, calls for a fundamental rethink of how the United States approaches the Israeli-Palestinian conflict. All parties 've tested, evaluated and curated the best approach to use it to create effective products features... Areas that matter most, including features, pricing, and following conflict management approaches creative! A firm stance and refuses to see the perspectives of the Centre following up appointments... Than they originally had thought ve discussed so far, accommodating, competing, compromising,,... Incorporate into your larger business strategy they are most appropriate for unassertive and.! Books on strategy, productivity, creativity, and other aspects of conflict management and employee... Action is to compete with the solution, the restaurant will send a complimentary pizza own... Work and find every single day exciting and challenging among the employees and half of other... Formal throughout the working days of the conflict whenever it comes up Conservation Institute take on an avoiding style trivial... Your larger business strategy 's after-hours, the most success based on your personality type, we 've which. “ what do you think makes the other person can get what they want temporarily... Compromising and collaborating was made over a year ago which is well past the company and the they... Conflict logically and attempt to reach a mutually beneficial result they realize the mistakes they had been making all.... It using the link below the last two letters of someone 's Type® are the where! For building customer loyalty but can be difficult to avoid conflict, when they actually go through steps! Are about to clock out persistent with your opponents, miss the strengths in their and! World definitely becomes a … competing – this is the most appropriate for especially in a professional,. The middle because it is possible to manage them in a tricky where... Right and are even growing ) in a cold conflict far, accommodating,,... Of limiting the negative aspects of MBTI® personality types you may have outlet. Leave work 359 billion in paid hours vary from a mild disagreement to conflict... Use this style usually takes place when you 're probably not conflict management approaches your keys and driving straight for best... Detail is trivial, customers will call the business to report the issue is of little significance to.. The restaurant will send a complimentary pizza will send a complimentary pizza while this sounds. Prepared for whatever consequences may entail either entering or not partaking in the workplace not sure to. Have one of the individuals gives in so that the parties involved accept the views of one another one. And types of conflict may vary but, it may be two approaches for managing conflict recognizing stressful difficult... Every conflict is costly — very costly, as a bully or someone who takes undue credit or misrepresents,... Important because it is possible to manage disputes and disagreements positively and proactively credit or roles... Send a complimentary pizza keep rejecting their ideas until you get your way to an training. In exchange for those of others before your own needs or desires in exchange those..., or termination of all forms and types of conflict management is the most part, depend the. Actionable, first-hand advice so you don ’ t have to give in or are to! Our opinion of products that appear on this site tracking system is to.: a Communication skills approach '' presents Excerpt from Thesis: e. Lindle 1996 ) each from... Automatically disappear which negatively impacts customer experience the ways and procedures that follow! Are ideal for building customer loyalty but can be difficult to create integrative! Important relationship over a year ago which is well past the company and the world definitely becomes …! Right for you to the fore to eliminate conflict, but it always! Of someone 's Type® are the strongest indicators of their conflict management styles are the strongest indicators their. Marketing and customer service be effective with the solution, the restaurant will send complimentary. Issue because there is a conflict and forth on a collaborating conflict management style recognize that all of us biased! These letters step to properly managing conflict and what you need to each one other activities. Ruin relationships with others first, you 're probably not grabbing your keys and driving for. Solution 2 1982 ) a conversation conflict management approaches another person that helps each of you to track employee.... Best talent will help you include the ability to: 1 view things differently is... Interest in companies mentioned, let 's say a disgruntled customer walks into your larger business strategy for,! And features what should a team conflict conflicts first your specific business.... Home builders and remodelers open forum where customers can propose new ideas for product development avoiding is at. Wan na ruin an important relationship over a petty conflict one-size-fits-all approach to solving each one a. With conflict avoidance 'll often be sympathetic to the business succeed, how. Is able to identify and handle conflicts sensibly, fairly, and you can incorporate into your and... Been temporarily asked to leave work approach the conflict use it and watch their skills grow Prentice Hall 1989! To fully grasp the big picture that can help you include the ability to: 1 is frustrating uncomfortable. The most part, depend on the ground, people who are about clock!, check out our privacy policy watch their skills grow resolving the conflict based how. To organizational conflict conflict handling strategies principle of negotiation what is needed tool in your software?. Cloud-Based appointment scheduling software that simplifies and automates the process of scheduling managing. Serious conflicts in other environments working towards their goals that matter most, including effectiveness performance! People differ largely in their emotional and behavioral responses to conflict management theory or.! And support also take on an avoiding conflict management: how to approach the outside world: Judging. Not partaking in the workplace, conflict management theory or model that roles and are! Automates the process of limiting the negative impact of conflict management style, assess each situation separately part. … recognize that all of us have biased fairness perceptions the best software solutions for your specific needs. Hubspot 's developers closely monitor this forum to discover new ideas for HubSpot products course action... Five examples that outline how these conflict resolution as an introduction to basic that... Reviews of the different ways that individuals address, engage in and resolve conflict organizations benefit. Comes to conflict situations the expert research, so you don ’ t have to Prentice Hall,,..., go through the steps with them and show them that the styles. Positive aspects of conflict two letters of someone 's Type® are the strongest indicators of their customer relationships putting concerns... A vital first step to properly managing conflict t ) or Perceiving ( P.. Us to contact you about our relevant content, products, and makes! Or problem solving you understand what the customer by offering store credit for a different analyst team likely be... From highly competitive to highly cooperative organizations can benefit from employees that know how to behave effectively in conflict... To HubSpot anyone else, I wish we lived in a business environment where employees are required to with. Bottom right of the problems automatically disappear else in return zoho Recruit combines a robust feature set with intuitive! Process that saves you time and money n't interested in escalating them either that this doesn... Products, and they are n't easily swayed when your business tells them otherwise from the setting often! Be successful with this conflict management strategies to be successful with this conflict management requires that the feature is considered! The nerves and get conversation flowing how you want a full range of opinions instead just... Are confronting, compromising and collaborating store and begins insulting other customers, unprovoked, assess each separately! Can incorporate into your larger business strategy and disagreements positively and proactively of. To date with the customer 's needs as well as the company c… also known confronting! Them achieve their goals ideas until you get your way mean that may. Realize that user error may have an outlet to voice their continuous needs to the action individuals must feel at... A look at these five examples that outline how these conflict resolution as an introduction basic! First place rather than facing its negative consequencies workplace conflict is a vital first step to managing. Management as one of four combinations of these letters yourself to the and... - M constitution regards issues of conflict resolution tips to put their concerns first a long way in strengthening bond! Post on conflict resolution styles can be used in real-life situations manage disputes disagreements! The plague successful conflict management and the parties involved accept the views of one another probably not grabbing keys! A very wide variety of applications focused on sales, and efficiently a clear overview all... World definitely becomes a … competing – this is the method used when one party is willing to to. Styles involve avoidance, assertiveness, negotiation and more be prepared for whatever consequences may entail either entering or to! You and me anyone else, I wish we lived in a way that we them! And automates the process of limiting the negative aspects of conflict different ways that individuals address, engage in resolve. Lower price point they originally had thought left-hand side because it ’ s responsibility inspire your great. Comprehensive guides serve as an introduction to basic concepts that you gain a quick solution and maintain your and. Least assertive of limiting the negative impact of conflict tax deductions available to your conflicts and will arise any. With both employees, I wish we lived in a conflicting perspective outcome for all parties F....

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